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Chinese Peasant |
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Note Cards |
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Decorative Plates |
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Satin Embroidery |
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Embroidered |
| Peasant Pictures | |
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Paper Cuts |
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Jewelry |
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China Maps |
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Chinese Stamps |
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Tiger Shoes |
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About Us |
| Ordering from Chinese Folk Art |
| What payment methods does Chinese Folk Art accept?
You may pay by credit card (Visa, Mastercard, Discover, American Express), personal check, or postal money order. Back to top When will I get my order? Assuming what was ordered is in stock, customers in North America should receive the order about a week after we receive payment (credit card authorization, personal check, or money order). If we do not have a product in stock, you will normally receive it in four to eight weeks. If you order by credit card, the charge goes through at the time you place the order, not at the time when we ship the product. In other words, you may see your bill before you see the product you ordered. Back to top How does Chinese Folk Art ship products? Normally, we send items Priority Mail through the US Postal Service, but occasionally Federal Express or a similar service is used. Items sent overseas are also sent through the postal service. Back to top How much are shipping & handling charges? Shipping to addresses in the USA: Shipping charges are $4.00 per ORDER. Shipping to addresses in Canada or Mexico: Shipping charges are $5.00 per ORDER. Shipping to addresses outside of North America: Sea mail costs $10 per ORDER; airmail costs $18 per ORDER. Back to top May I pay extra and have my order sent by an overnight or other express service? Generally speaking, the answer is "no," but if you have an unusual situation, call or email us (304-295-3026 or questions@chinesefolkart.com), and we may be able to work something out to speed up your order. Back to top Do you keep all the paintings in stock? No, we do not; we usually have 100-150 paintings in stock at any time. We encourage customers to email us at questions@chinesefolkart.com to find out whether a painting is in stock before ordering it. It will usually take four to eight weeks to receive paintings not in stock. Back to top May I contact you to find out if what I am ordering is in stock? Sure! We especially encourage those ordering paintings to contact us, but we welcome inquires about the status of any product. If we are out of stock of an item (other than individual paintings), we try to indicate that next to that item on our website. Email us at questions@chinesefolkart.com to get information about what’s in stock. Back to top What if I don’t like what I bought? May I return it? Yes, of course. If for any reason you decide not to keep something you order from us, simply return it to us, undamaged, within two weeks of receiving it. We will refund the full amount—plus a bit more to reimburse you for your postage. All you risk is your time! Back to top I don’t want to pay by credit card. Do I still add items to the shopping cart? Yes. When you have finished your shopping, you’ll fill out shipping information, and under "Payment Method," you’ll indicate that you want to pay by personal check or money order. The shopping cart will email your order to us—after you mail us your payment (please include your copy of the order form), we will fill the order. Back to top How do I remove something from my shopping cart? While viewing the cart, change the quantity ("QTY") to "0" and hit "recalculate." The item will be removed from the cart. Back to top Will I get a copy of my order? Yes. A copy of your order is automatically sent to the email address you provide, unless you indicate you do not want a copy. Back to top When I view the shopping cart, why does the URL change to a different site? The shopping cart actually is located on a different website; while you are looking at merchandise, you are on our site. Back to top Are credit card orders secure? Yes. Our shopping cart provider (CoolCart) and credit card authorization system (Authorizenet) use SSL encryption technology to protect you. Back to top Do I need to pay sales tax? Only West Virginia residents pay sales tax. Back to top Do you have any discounts available for large orders? Yes—any order over $175 gets a 10 percent discount. (The $175 amount is before shipping costs and, where relevant, sales tax). The discount is automatically provided by the shopping cart once $175 worth of merchandise is in the cart. Back to top I have a coupon. How do I use it? Shop and order normally. When you check out, add the code from the coupon to the shopping cart, and the shopping cart will make the price adjustment. (If the coupon was issued before January 1, 2001, email questions@chinesefolkart.com to find out how to use it.) Back to top I am interested in purchasing on a wholesale basis. Is this possible? Yes, if you are buying in sufficient quantities and reselling the product(s). Please contact stevenhardy@chinesefolkart.com to find out details. Back to top Why did I get charged for something I have not yet received? Our shopping cart system charges your card when you order the product. Unfortunately, that means that if you are ordering something that is out of stock, you may see your bill before you see the product. Back to top How do I contact you? By email: questions@chinesefolkart.com By phone: (304) 295-3026 (Eastern time; evenings are best) By mail: Chinese Folk Art 1109 46th St. Vienna, WV 26105 Back to top |
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Embroidered Peasant Pictures | Paper Cuts | Jewelry | China Maps Chinese Stamps | Tiger Shoes | About Us | Homepage |
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Please contact us with any suggestions or questions questions@Chinesefolkart.com |